Affordable Trophies is a member in good standing with the Better Business Bureau, and meets their strict requirements to qualify for the BBBOnline Reliability Program. If you are not sure where to order your awards, shouldn't you be trusting your online business to a trusted and reliable company, one who has a verifiable track record? Affordable Trophies is here to meet your needs!

How to order: Please see our How to Order page.

What payment options are available: We accept credit card payments and electronic checks issued through PayPal. See our Credit Card Payment page for more information.

How much your order will cost: Prices listed on our web site will give you a good idea of the cost of all items, but price can vary slightly depending on how an award is customized. Some figures cost more than others, and the amount of engraving required can affect the price. Minimum shipping is $12. We have to charge Missouri residents sales tax; we do not collect sales taxes for other states, but those residing outside of Missouri may be responsible for paying their state's sales taxes. The total cost that we charge will be provided with the quote we give you, including shipping and any taxes.

Product Information: We have a web page describing each of our products in detail. The size of each product is disclosed. Trophy figures and cups are made of plastic unless stated otherwise. Statuettes are made of resin unless stated otherwise. It is the customer's responsibility to request any further information that may be desired. We make every attempt to provide the highest quality of awards for the best price possible.

Submitting artwork to be engraved: Please see ourArtwork Information page.

Track your order: We have an Order Tracking System in place. Be sure to have your Order Number handy; if you do not have your Order Number, please email us and we'll be happy to assist.

Shipping Terms: To maintain our high levels of customer satisfaction, we ship orders within the US and Canada only, via UPS. UPS does not deliver to P.O. boxes or APO addresses. We ship to the address specified on the invoice; a quote cannot be converted into an invoice until we have shipping information. Customer is responsible for ensuring the shipping address(es) are correct before issuing payment, or additional charges can be incurred. Shipment is via Ground unless specified otherwise. The shipping charges for delivery to Hawaii and Alaska will be significantly higher than shipping to locations within the continental United States due to UPS charges. All shipments are insured for the full value of the contents. Due to incidents of fraud, we cannot use anyone else's UPS account number, FedEx number, etc., to ship awards. UPS drivers may, at their discretion, require a signature (almost always for deliveries to businesses, apartments, trailer parks, or any other place that the driver feels that a package cannot be left safely without personally handing to an individual at the address). Affordable Trophies is not responsible for any duty fees, customs fees, etc., on international shipments. Affordable Trophies is not responsible for the loss, theft, or damage of any items during or after shipping. See below for information regarding shipping claims.

Claims: All claims for damages or discrepancies must be reported within 10 business days of receipt of shipment. All items are inspected by Affordable Trophies before shipping to ensure that items are in excellent condition upon turning them over to the carrier. Affordable Trophies' liability ceases upon carrier's receipt of shipment in good order. Customer should count and inspect each package before signing. If you receive a damaged product from UPS, make the driver note the damage, and be sure to save all original packing material. We do not expect customers to determine who is at fault for damage; all packages are shipped with insurance, so UPS can and will process all claims for damage. All claims for lost, stolen, or damaged products or any error on UPS' part must be filed with UPS by the customer (no exceptions). We can provide assistance to help you expedite your claim with UPS.

Return Policy: For items damaged in shipping, please see our Claims policy above. Written permission must be obtained before attempting to return any merchandise. The request for a return must be made within 10 days of receiving the merchandise. Plaques, poker medallions, and custom items cannot be returned. Returned merchandise is subject to a 20% restocking charge. Engraving and shipping are not refundable under any circumstances. Merchandise must be received in the same condition in which it was sent.

How to contact us: Please do not hesitate to email us if you have any questions regarding our business or products. We prefer email communications, as we don't get into any "phone tag" situations with it - we can respond when we can do so without taking valuable time away from other customers, and you can read our response when your schedule allows.

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